Privacy Policy

1. Information We Collect

When you use PrimeFix, we may collect the following information:

• Personal Information: Your name, phone number, and address when you submit a service request.
• Usage Data: Information about how you use the app, including pages viewed and services selected.
• Device Information: Device type, operating system, and app version for technical support purposes.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your service requests
• Contact you regarding your booking status
• Assign the appropriate service professional to your request
• Improve our app and services
• Respond to your support queries
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your information with:

• Service Professionals: Your name, phone number, and address are shared with the assigned professional to complete your booking.
• Service Providers: Third-party providers that help us operate our platform (e.g., SMS and communication services), bound by confidentiality agreements.
• Legal Requirements: When required by law or to protect our rights and safety.

4. Data Storage & Security

Your data is stored securely using industry-standard encryption and access controls. We retain your personal information only as long as necessary to provide our services or as required by law.

5. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Withdraw consent for data processing at any time

To exercise any of these rights, contact us via WhatsApp or phone.

6. Cookies & Tracking

Our mobile app does not use cookies. Our website may use minimal cookies for functionality. We do not use advertising trackers or analytics that share your data with third parties.

7. Children's Privacy

PrimeFix is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes by updating the date at the top of this page. Continued use of the app after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us: